Thales Angenieux puts high priority on customer satisfaction.
The key is excellence and efficiency in treating all customer's requests.
Introduction
Personalized service and efficiency
Angenieux’s customer service is personalized. Our service focuses both on quality and reactivity. Angenieux customers deserve excellence and top quality service. Loaner equipment can be provided in specific cases.
A rigorous working process
According to the ISO 9001 quality certification, operating procedures in each step of Thales Angenieux’s service process is strictly controlled. The operating procedures provide each lens with an identification number allowing traceability and classification of each event in the lens life. Our customers can follow the repair steps of their lens on the Angenieux website through a direct access to customer service.
Customer trainings
Thales Angenieux offers unique and personalized training to its partners. Training takes place at the factory in Saint-Héand.
A worldwide distributor and service point network
Thales Angenieux has a worldwide network of international distributors and service points that are selected on the basis of rigorous criteria. Using the Angenieux service point network is the best way to have an Angenieux lens repaired.
Find your nearest distributor
THALES ANGÉNIEUX - Boulevard Ravel de Malval - 42570 SAINT-HEAND - FRANCE
Tél. : + 33.(0)4 77.90.78.00 - Fax : + 33.(0)4 77.90.78.03 - angenieux@fr.thalesgroup.com